Last updated: April, 21, 2025

Thank you for shopping with THELUNAVERA !

We want you to be completely happy with your purchase. If you're not satisfied, we're here to help.

Returns

Return request must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

if it is a split package order, it will start from the time of the final package delivery date and time.

To be eligible for return

- item must be unworn with original tags and in the same condition you received it.

-It must be in the original packaging.

-Please provide proof of purchase (your order confirmation email or receipt).

How to Request a Return

To request a return, please contact us at info@thelunavera.com. We’ll provide you with return instructions and the address to send your item.

Refunds

Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Shipping Costs

Return shipping is the customer's responsibility.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at info@thelunavera.com. We'll happily replace the item or issue a refund and cover any additional shipping charges.

Exchanges

We currently do not offer direct exchanges. If you'd like to exchange an item, please follow the return procedure and place a new order separately.

Questions?

If you have any questions or need assistance with your return, please contact us at:

Email: info@thelunavera.com

We appreciate your trust and thank you for shopping with THELUNAVERA!